FAQs

Treatment & Care

What happens in a therapy session?

Therapy is a supportive and confidential process where you will feel heard and understood. At the beginning of a therapy session, you will most likely be invited to share what’s on your mind and you and your therapist will discuss what’s been going on in your life, challenges you have been facing, and your feelings about it.

Your therapist will use their expertise to help you gain a new perspective, learn more about yourself and your situation, recognize patterns of behavior that have become problematic, and develop new skills you can use in your day-to-day life to achieve your goals.

Therapy is a collaborative process between you and your therapist; you will make greater progress when you actively participate in the therapeutic process.

When and why does MHCA recommend medications?

MHCA has psychiatrists (MDs) and Physician Assistants (PAs) who have extensive training in mental health medication prescription management.

They will guide you through the process of learning what works for you. Medication can be one of many treatment options available at MHCA.

We might recommend medication if it is most likely to help support your treatment goals and likely to improve results of other treatment recommendations.

How long can I expect to be in therapy?

Depending on your own unique needs, therapy can be short-term (6-12 sessions), for a specific issue or goal, or long-term, to deal with more difficult patterns or your desire for continued self-awareness and personal growth

Does what we talk about remain confidential?

At MHCA we take patient privacy very seriously. We know that for people to feel comfortable talking about private and revealing information they need to feel safe  and know that what is discussed will not leave the therapy room. There is also laws and ethical code in place to protect your privacy. In some specific situations, therapists are mandated to share certain information and can do so without the patient’s written consent. The exceptions to confidentiality are:

In the event of harm to self or others. Therapists may disclose private information without consent in order to protect the patient or the public from serious harm — if, for example, a client discusses plans to attempt suicide or harm another person.

  • Therapists are required to report ongoing domestic violence, abuse or neglect of children, the elderly, or people with disabilities. (However, if an adult discloses that he or she was abused as a child, the therapist isn’t bound to report that abuse, unless there are other children continuing to be abused.)
  • Therapists may release information if they receive a court order. That might happen if a person’s mental health came into question during legal proceedings.

Pricing & Insurance

How much does therapy cost?

Depending on the type of your treatment plan and the specialty of the therapist/s you are seeing, (counseling vs. Medication management vs. Psychological Assessments) cost will vary.

Once your initial assessment is complete you will receive a comprehensive treatment plan, schedule, and cost before proceeding.

If you have insurance, our various mental health services will be subject to your policy coverage and contracted rates.

If you are a cash paying patient then pricing is as advertised.

What payment methods are accepted?

We accept major credit/debit cards. All treatment plans and corresponding costs will be discussed upfront during your assessment review visit. 

Payment for scheduled services will be due at the time of service rendered.

How do health laws affect price?

There are many health laws that you can look into if you want to ensure that your insurance company complies. Here are some examples.

Mental Health Parity, or Health Parity. This happens when insurance networks are required to provide equal coverage to mental healthcare and substance abuse disorders. Many insurance providers offer parity, but sometimes, the quality may differ.

The Patient Protection and Affordable Care Act. Shortened to the Affordable Care Act is a law that requires health insurance companies to cover mental health and substance abuse disorders.

Insurance?

MHCA participates in a wide variety of health plans to serve our patients. These are contractual obligations set by your insurance provider and the amounts will vary based on your benefits. Check your insurance agreement to learn more about your coverage. If you have any questions related to health insurance acceptance or covered services, please feel free to contact us.

What about no-shows?

Patients who do not cancel their appointment within 24 hours of the scheduled appointment will be assessed the full session fee. The fee will be collected prior to or upon time of next service. Patients who have unpaid no show fees shall have services suspended until which time they have fully paid the outstanding no show balance or have made payment arrangements with our office.

What mental health services does MHCA provide?

Because we are a mental health primary care provider we provide a full spectrum of services including:

Psychological Services

  • Comprehensive Psychological Evaluation
  • Individual Counseling/Therapy
  • Couples and Group Counseling
  • Neurofeedback (biofeedback)
  • Psychiatric Services
  • Medication Evaluation and Management
  • Bio-Medical Evaluation and Management

Wellness

  • Heat Exposure (infrared sauna)
  • Head Exposure (red light therapy)
  • Cold Exposure (cryotherapy)
  • Cold Exposure (ice plunge)
  • Hyperbaric Oxygen Therapy 

Neurofeedback

Is neurofeedback painful?

No, there is no pain associated with neurofeedback. Very few patients may experience a slight headache after participating in neurofeedback.

Will neurofeedback affect my personality?

Neurofeedback will not change your personality. It will simply calm your brain and allow you to think more clearly and positively, allowing you to feel and act how you want when you want to.

Does neurofeedback require intense concentration?

No, neurofeedback (also known as direct neurofeedback) is completely passive and does not require intense concentration.

Will neurofeedback interact with any medications?

No, neurofeedback is not known to interact with any medications. Neurofeedback is drug-free. You should continue to take medications as prescribed by your provider. 

What are the known side-effects of neurofeedback?

Neurofeedback has been used for over 30 years, with very few reported side effects and is considered safe for all patients. In rare cases, some individuals have reported feeling tired, foggy, or having a slight headache, while other have reported feeling energetic or really happy.

Are neurofeedback and biofeedback the same thing?

Neurofeedback and biofeedback are often described as the same things. Neurofeedback is in fact a type of biofeedback; as they both are designed to specifically target brainwave patterns.

Can neurofeedback be done at home?

Neurofeedback is safe to be performed at home but should be performed under the supervision of a qualified neurofeedback technician.

Take The First Step

Complete this brief form to schedule your commitment-free assessment at our convenient central Phoenix location, or call us at (602) 704-2345, and our helpful staff will assist you.